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FROM CLAIM TO FULL SETTLEMENT WITH AN EXCLUSIVE PARTNER
Before your call, please have the following information to hand:

  1. First name and last name
  2. Date of birth
  3. Name of the federation to which you are affiliated
  4. Function : Member, Staff, Referee or Judge, Athlete
  5. City and country where you are currently staying
  6. Are you in a hotel or hospital?
  7. Telephone number where we can reach you
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COVID-19 PANDEMIC

COVID-19, like all other pandemics, is covered.

For more information on this and quarantine coverage contact quarantine@imssa.org
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WE WILL BE AT YOUR SIDE :
ASSISTANCE CASE STUDY > EXFILTRATION FROM A CONFLICT ZONE
ACTIONS THAT REFLECT THE GRAVITY OF YOUR SITUATION: NOTHING GETS IN OUR WAY!
Friday morning 5.11
IMSSA receives a call from FIFA stating that one of its employees is in Ethiopia for work. Ms XY has tested positive for COVID. Her situation is stable. FIFA asks us to evacuate Ms XY from the Ethiopian Skylight Hotel, where she is staying in Addis Ababa, since it can no longer ensure her safety. The main reason for the evacuation is the political situation on the ground: the Ethiopian government has declared a state of emergency throughout the country. The fighting between pro-government forces and the Tigrayan rebels is raging on the outskirts of the capital.

Friday 5.11 at 11:18
Ms XY is in voluntary quarantine in her hotel. We decide to use an air ambulance equipped to deal with COVID.

Friday 5.11 at 13:44
An aircraft is available the following day. It will take approximately 12 hours to obtain landing permits. The aircraft will stop in Heraklion overnight and will arrive in Addis Ababa on 7 November.

Flight plan :
Departure from Heraklion: 08:00 UTC / 10:00 local time
Landing in Addis-Abeba: 12:10 UTC / 15:10 local time
Departure from Addis Ababa: 13:40 UTC / 16:40 local time
Technical stop in Heraklion: 18:10 UTC / 20:10 local time
Departure from Heraklion: 19:10 UTC / 21:10 local time
Arrival in Zurich: 21:55 UTC / 22:55 local time

Friday 5.11 at 20:18
The aircraft leaves Bordeaux for Heraklion (technical stop). The flight to Ethiopia is planned for the following day but the landing permits have not all been received.

Saturday 6.11 at 15:00
Ms XY is treated by the aircraft manufacturer’s medical team in Addis Ababa. Landing in Zurich is scheduled for 23:25 local time.

Saturday 6.11 at 23:35
Our client arrives in Zurich after a comfortable flight. Her medical condition is stable. She is taken home by ambulance.
COST OF THE OPERATION:
USD 180'000.00
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FREQUENTLY ASKED QUESTIONS
Which services does IMSSA offer?
IMSSA provides members and athletes of the International Sports Federations with health care, medical and safety assistance during their business trips and competitions.
What should I do in case of an illness or accident that is not an emergency while travelling on behalf of my federation?
Complete the claim form. Your login can be found in the brochure and on your insurance card.

The compulsory documents to be enclosed are the medical report and the medical bills.
How long do I have to make a claim?
Claims must be submitted to us immediately.
How do I get an assistance card?
Get your assistance card here.

Your login can be found in the brochure.
How do I log in?
Go to the login page and insert the access codes (login), which can be found in the brochure and on your assistance card.
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