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FROM CLAIM TO FULL SETTLEMENT WITH AN EXCLUSIVE PARTNER
Before your call, please have the following information to hand:

  1. First name and last name
  2. Date of birth
  3. Name of the federation to which you are affiliated
  4. Function : Member, Staff, Referee or Judge, Athlete
  5. City and country where you are currently staying
  6. Are you in a hotel or hospital?
  7. Telephone number where we can reach you
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COVID-19 PANDEMIC

COVID-19, like all other pandemics, is covered.

For more information on this and quarantine coverage contact quarantine@imssa.org
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WE WILL BE AT YOUR SIDE :
Winter Olympic Games, Milano-Cortina 2026

DAYS

HRS

MIN

SEC
FIFA World Cup 2026

DAYS

HRS

MIN

SEC
FIG Artistic Gymnastics World Championships 2027

DAYS

HRS

MIN

SEC
EMERGENCY N°
COVID-19 PANDEMIC
EVENTS
MEDICAL ASSISTANCE
MANAGE YOUR EVENTS, TAKE CARE OF YOU AND SIMPLIFY THE PROCEDURES
IMSSA researches, plans and organises tailored medical cover for sporting events or annual congresses:
Examination of the local medical situation (hospital organisation, quality, services offered, etc.).

Setting up ambulance logistics (roads and air).

Dedicated VIP phone lines for the event, two local and one outside the country.

Contractual agreements with the hospitals chosen for financial cover for all treatments. The patient has no costs to bear and no advance payment to make.

Financial cover for outpatient treatments (medical check-ups, tests, medicines, etc.).

Establishment of a Welcome Desk in hospitals to facilitate patient welcome, communications (languages) and follow-up.

Hiring and training of Liaison Executives (LEs) who speak the local language and English as a minimum; the LEs are responsible for welcoming patients in hotels and especially hospitals (Welcome Desk).

Organisation of a medical crisis unit with a team of doctors available 24/7.

CONTACT US


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OVERVIEW OF BENEFITS
Tailored medical and security assistance, in all countries, 24/7

Unlimited worldwide coverage and pandemic coverage

Financial cover for treatment

Instant, online receipt of certificates for visa applications

COVID-19: Coverage of quarantine risk.

Terrorist attack insurance

Coverage of sickness benefits

Full coverage for athletes

Continuation of coverage in the country of residence

Private liability and legal protection

Simplified administration. No annual check on the number of trips or people

Website in four languages FR, EN, DE, ES.

Personalised brochures in 10 languages

FREQUENTLY ASKED QUESTIONS
What should I do in case of a medical emergency while travelling on behalf of my federation?
Call the emergency number +41 26 921 8001 immediately. You will be in direct contact with our doctors.
What should I do in case of an illness or accident that is not an emergency while travelling on behalf of my federation?
Complete the claim form. Your login can be found in the brochure and on your insurance card.

The compulsory documents to be enclosed are the medical report and the medical bills.
How do I get an insurance card?
Get your assistance card here.

Your login can be found in the brochure.
How long do I have to make a claim?
Claims must be submitted to us immediately.
What should I do if I have to quarantine?
Ask for an official certificate.

Complete the claim form. Your login can be found in the brochure and on your assistance card.

The compulsory documents to be enclosed are the official certificate, the cancelled and new travel document.
GLOBAL ASSISTANCE
SERVICES 24/7
HEALTH, ACCIDENT AND THREAT INSURANCE
LUGGAGE ASSISTANCE