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FROM CLAIM TO FULL SETTLEMENT WITH AN EXCLUSIVE PARTNER
Before your call, please have the following information to hand:

  1. First name and last name
  2. Date of birth
  3. Name of the federation to which you are affiliated
  4. Function : Member, Staff, Referee or Judge, Athlete
  5. City and country where you are currently staying
  6. Are you in a hotel or hospital?
  7. Telephone number where we can reach you
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COVID-19, like all other pandemics, is covered.

For more information on this and quarantine coverage contact quarantine@imssa.org
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WE WILL BE AT YOUR SIDE :
Winter Olympic Games, Milano-Cortina 2026

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FIFA World Cup 2026

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FIG Artistic Gymnastics World Championships 2027

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EMERGENCY N°
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EVENTS
ASSISTANCE EXAMPLES > THAILAND TSUNAMI 2004
EMERGENCY SAFETY OPERATION
Mr X is appointed by his federation to attend a meeting in Bangkok from 20 to 22 December 2004, to assist in planning the 1st Asian Indoor Games.
Mr X is accompanied by his wife to spend the festive season at the Blue Elephant Hotel in Phuket Beach, Patong, until 5 January.

Early in the morning on 26 December, the couple go to the Swiss Palm Beach for breakfast. Shortly before 11:00 a.m., the wave washes away their hotel on Phuket beach. Luckily the couple manage to escape to the Range Hill viewpoint terrace and alert us at the end of the day.

We then tasked one of our partners with organising the search for the couple and transferring them to Bangkok and Don Mueang International Airport, from where they can fly to their country of residence, Switzerland. All search, transfer and air transport costs are paid for by us without the couple having to pay out any money whatsoever.
TOTAL COST OF THE OPERATION:
USD 35’000.00
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FREQUENTLY ASKED QUESTIONS
How can I get information about the situation (health, political, etc.) in my destination country?
Access all the important information you need to plan your trip here.

Your login can be found in the brochure and on your assistance card.
What should I do in case of a medical emergency during my trip on behalf of my federation?
Call the emergency number +41 26 921 8001 immediately. You will be in direct contact with our doctors.
How long do I have to make a claim?
Claims must be submitted to us immediately.
What is covered if I have to return to my country of residence earlier than planned?
In the event of illness, serious accident or death of a family member or in the event of an emergency return requested by your Federation.

Complete the claim form. Your login can be found in the brochure and on your assistance card.

The compulsory documents to be enclosed are the medical reports, the death certificate for the family member concerned and the Federation’s certificate.
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