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Before your call, please have the following information to hand:

  1. First name and last name
  2. Date of birth
  3. Name of the federation to which you are affiliated
  4. Function : Member, Staff, Referee or Judge, Athlete
  5. City and country where you are currently staying
  6. Are you in a hotel or hospital?
  7. Telephone number where we can reach you
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ASSISTANCE EXAMPLES > DEATH IN BANGKOK
DEATH OF A POLICYHOLDER IN BANGKOK
Mr Abbas, an Iraqi man born in 1967, was being treated for cardiac problems.

On 6 August 2013, a Federation was holding a meeting in Bangkok. As one of the Federation’s officials, Mr Abbas was attending the meeting. Just as he was about to speak, he suffered a major heart attack. He was treated immediately by a medical team but it was too late, and the doctor on duty had to pronounce Mr Abbas’ death.

IMSSA was contacted by his Federation and quickly arranged to have his body repatriated to his country of residence. An autopsy was ordered and the following administrative documents issued:

  • the death certificate
  • the embalming certificate
  • the certificate confirming the sealing of the coffin
  • the non-contagion certificate (proving that the body was not contaminated by infectious diseases)
  • the mortuary pass
  • the burial permit
  • the cancellation of the victim’s passport
  • the repatriation letter

After embalming, the body was placed in a simple coffin, covered with a lid and sealed, and then placed in a metal box according to air cargo international transportation rules.

The main difficulty was making contact with the family in Iraq to coordinate the return and handover of the coffin in Baghdad. Thanks to assistance from the Iraqi National Federation, Mr Abbas arrived in his country of origin and was able to be buried there according to local Muslim customs.
TOTAL COST OF THE OPERATION:
USD 17’150.00 (covered in full)
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FREQUENTLY ASKED QUESTIONS
How can I get information about the situation (health, political, etc.) in my destination country?
Access all the important information you need to plan your trip here.

Your login can be found in the brochure and on your assistance card.
What should I do in case of a medical emergency during my trip on behalf of my federation?
Call the emergency number +41 26 921 8001 immediately. You will be in direct contact with our doctors.
How long do I have to make a claim?
Claims must be submitted to us immediately.
What is covered if I have to return to my country of residence earlier than planned?
In the event of illness, serious accident or death of a family member or in the event of an emergency return requested by your Federation.

Complete the claim form. Your login can be found in the brochure and on your assistance card.

The compulsory documents to be enclosed are the medical reports, the death certificate for the family member concerned and the Federation’s certificate.
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